Overview
At SafeBitsStore.com, we sell digital antivirus software licenses that are delivered instantly via email after purchase. Due to the nature of digital products, our refund policy is slightly different from that of physical goods.
Please read our policy carefully before placing an order.
Refund Eligibility
We offer refunds under the following conditions:
- ❌ You have not received your license key within 12 hours of purchase.
- ❌ The license key fails to activate, and our support team is unable to resolve the issue within 48 hours.
- ❌ You were charged multiple times for the same order due to a technical error.
❌ Non-Refundable Situations
We do not issue refunds in the following cases:
- ✅ You received a working license key via email.
- ✅ You purchased the wrong product but the key was already delivered.
- ✅ You changed your mind after receiving the license.
- ✅ Your device does not meet the software’s system requirements.
- ✅ You claim the software is no longer needed or you no longer want it.
🔧 License Activation Issues
If you’re having trouble activating your antivirus product:
- Contact our support team at support@safebitsstore.com with your order ID and a brief explanation.
- We’ll work with you to resolve the issue, provide documentation, or assist in reactivation if needed.
If we are unable to resolve the problem within 48 hours, we will issue a full refund.
💳 Refund Process
- Refunds, when approved, will be processed to your original payment method.
- Please allow 3–7 business days for the transaction to reflect, depending on your bank or card issuer.
📩 Contact Us
If you believe you qualify for a refund, please contact our team:
📧 support@safebitsstore.com
Include your:
- Full name
- Order number
- Reason for the refund request
✅ Note
By purchasing from SafeBitsStore.com, you agree to this Refund Policy and our Terms & Conditions.